When the caller complained of not being able to get through to her earlier by phone, Ms. Kuznik said: “Yeah, I apologize, it’s been very, very busy here. But we will get you a ballot. We want you to vote.”

She then helped Beverly Nason, 84, who was waiting behind a swinging half-door and said her 87-year-old husband, William, had not received his ballot.

“Hold on for a minute,” Ms. Kuznik told a phone caller while helping Ms. Nason. “I’m right in the middle of processing a voter, and I will look up and see what’s going on with that.”

As she readied a new ballot to be printed…



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