Take a peek behind our customer support curtain.
Let’s dive into the world of WordPress.com support, where one particular group of superstars is making all the difference: our expert Happiness Engineers!
In today’s post, we’ll explore how these incredible humans make WordPress.com’s technical support a uniquely delightful experience.
Our knowledgable, globe-spanning Happiness Engineers
In a world where dreadful customer support has become the norm, WordPress.com is proud to stand out from the pack with our exceptional service.
Happiness Engineers, or “HEs” (as we call them around the digital office), aren’t just your run-of-the-mill support staff provided with a word-for-word script to follow. Their enthusiasm for helping users navigate the wide world of WordPress, coupled with their second-to-none knowledge of the platform, makes them a uniquely extraordinary bunch.
We’re proud of the fact that our Happiness Engineers span the entire globe, residing in 60 countries and 18 different time zones, which allows for 24/7 availability no matter your home base. For our international customers, few companies can offer the same level of direct support.
The journey to becoming a Happiness Engineer
Now, you don’t simply become a Happiness Engineer overnight. For every hundred applications, only a few individuals are selected to move into our trial phase. Then, every one of them undergoes rigorous evaluation and hands-on training.
From diving into the nitty-gritty of WordPress customization and optimization, to mastering the art of troubleshooting, our Happiness Engineers are truly an exceptional group. They know our products inside and out, particularly because they beta test all of our new features, acting as “product ambassadors” on behalf of you.
Committed to going above and beyond
What really sets these folks apart is their unwavering passion for going beyond the usual support model. There are no cookie-cutter answers here. Happiness Engineers are experts at understanding users’ individual challenges, asking all the right questions, and crafting tailored solutions that address your unique goal or issue.
Whether you reach out with a technical question or just need some inspiration for which theme to use for your baking blog, our HEs will happily answer any and all of the questions you have about WordPress.
Nurturing a vibrant learning community
Your WordPress.com support system doesn’t need to start or end with one-on-one help from Happiness Engineers. Through our forums, webinars, free classes, and unparalleled support library, our HEs demystify WordPress, as well as provide creative ideas and inspiration for success.
Not only does our team interact directly with customers through forums, social media, email, and chat, but they also play a major role in cultivating a thriving community that fosters learning, collaboration, and connection.
Ultimately, here’s what this means for you: Let your creativity run wild and fearlessly embark on all your blogging and website-building quests. Though we’ve run out of superlatives, you can rest assured that our Happiness Engineers have got your back!
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